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Laura Grund has more than 30 years of experience in the contract service, security and customer service industries. She has served as United Airlines’ Purchasing Agent for security services and as the Director of Administration and Quality Customer Service for ServiceMaster’s aviation security and passenger service division. Laura has developed and implemented numerous compliance, customer service improvement and quality assurance programs specific to the security industry. As a minority owner, Laura is responsible for Andy Frain’s nationwide training and development, management support, quality assurance and compliance programs.