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Moustafa Radwan has extensive experience in customer service and marketing, currently serving as the Head of Customer Service and Internal Marketing at AlSalama Hospital within the Andalusia group since September 2009. Responsibilities include developing customer service policies, improving feedback processes, training staff, and analyzing customer service data. Previous roles include Community Marketing & CRM Supervisor, where Moustafa focused on marketing strategies and customer care policies, and Community Marketing & CRM Coordinator, emphasizing audience communication and marketing distribution. Moustafa's career began at Asma Group as a Customer Service Representative, supported by education from Alexandria University, the Arab Academy for Science, Technology, and Maritime Transport, and New Horizon Center.