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Reynaldo Cruz is a seasoned professional in customer success and account management with extensive experience in the technology sector. Currently serving as a Customer Business Partner at Anaplan since January 2023, Reynaldo previously led teams at Deltek as a Customer Success Team Lead, where responsibilities included managing Customer Success Managers and directly engaging with clients to enhance service quality. Prior roles at Deltek included Senior and Customer Success Manager, focusing on customer relationship building and SaaS contract renewals. Reynaldo's earlier experience includes positions at NetSuite as an Account Manager, where growth strategies for customers were emphasized, and at IBM Global Process Services as an Assistant Manager overseeing tech support agents. Educational background includes a Bachelor of Science in Medical Technology from the University of Santo Tomas. Achievements include significant revenue generation and recognition for exceptional team leadership.