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Lis Santos currently serves as a Garda Vetting Analyst at An Garda Síochána since November 2023. Prior to this role, Lis held various positions at Shopify, where responsibilities included serving as a Multilingual Quality Assurance Specialist and Multilingual Customer Service Specialist from July 2019 to May 2023, achieving high audit quotas and fostering strong relationships with Team Leads. Earlier experience includes working as a Spanish Advisor at Electronic Arts, a Multilingual Customer Care Representative at LogMeIn, and a Customer Success Manager with Cpl, along with roles in customer support and administration at Teleperformance Portugal, Sitel Group, PROAP - Arquitectura Paisagista, SA, and Get a Light. Lis holds a degree in European Studies from Universidade do Porto and participated in an Erasmus program at Universidad de Salamanca.