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Thom Schreck has over 15 years of work experience, with their most recent role being Principal Knowledge Specialist at Amtrak since 2015. In this role, they are responsible for creating knowledge management processes for ITIL Service Desk and overseeing the implementation of new project support processes. Prior to that, they worked at Sage as a Senior Knowledge Management Specialist and as a Product Specialist for Sage 50 US. In these roles, they focused on designing and improving the online customer service experience, developing reporting needs for KPIs and operational dashboards, and providing internal help desk support. Before joining Sage, Thom Schreck worked at Potawatomi Bingo Casino as a Lead Technician, where they trained and supervised a team of technicians and performed diagnostics and repairs to correct mechanical and electronic failures. Thom also worked as a Field Service Technician at Atronic Americas, installing and maintaining a network of linked slot machines, and as a Slot Supervisor at Potawatomi Bingo Casino, overseeing the operation of slot machines and the performance of slot attendants.

Thom Schreck attended UW-Parkside from 1999 to 2002, where they studied Computer and Information Sciences and Support Services. Thom then went on to Milwaukee Area Technical College in 2005 to 2006, focusing on Business Management. In 2014, they obtained a certification in KCS V5 Practices from the Consortium for Service Innovation.