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Israel Rojas has extensive experience in customer service management at Amstar DMC, where Israel has held various roles including Destination Manager, Hotels Customer Service Team Leader, and Customer Service Center Supervisor. Israel is responsible for overseeing the general operations of the customer service call center and supervising a team of approximately 20 agents. Prior to these roles, Israel served as a Customer Service Executive and Customer Service Agent, providing assistance with sensitive vacation-related issues and supervising hotel representatives.