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Kevin Spence is an experienced leader in customer success and operations, currently serving as Vice President of Customer Success at AmplifAI since September 2021. Previously, Kevin held the position of Senior Director of Client Services and Operations at Alorica, where efforts focused on transforming underperforming operations. Prior to that, Kevin was Vice President of Client Services at ibex, managing a $35M Direct TV program and enhancing client performance and reputation. At Bridgevine, Inc., Kevin served as Senior Director of Client Services - Enterprise Solutions, leading the company's transition to a technology provider, and also excelled as Senior Director of Operations - Contact Center, where notable growth was achieved in call handling and revenue generation. Kevin's educational background includes attendance at Valencia College.