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James Graichen is an experienced IT professional with a strong background in end-user support and system administration. Currently serving as an IT System Administrator at Amoskeag Health since August 2016, James manages support for over 200 users across multiple sites and is involved in migrating on-premises systems to cloud environments. Previous roles include Computer Support Specialist II at RAPID_, where James supported 300 users and managed escalations, and IT Site Prime at Genband, providing support for approximately 150 users. James also has experience as an IT Technician and IT Support Specialist at various organizations, demonstrating proficiency with a range of IT systems and technologies. James holds a Bachelor’s degree in Computer Information Systems from the University of New Hampshire-Manchester.