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Dilcia Tejada is an experienced professional in member experience and client services, currently serving as the Director of Member Experience at Amida Care since June 2017, where responsibilities include developing and delivering training for the Service Quality Program and analyzing customer support tools to enhance customer experience. Prior roles at Amida Care include Manager of Member Services, overseeing daily operations and call center teams, as well as roles as Member Service Team Lead and Member Services Associate. Dilcia also held the position of Manager of Client Services at God's Love We Deliver from September 2016 to March 2017, demonstrating a consistent focus on service-oriented roles in healthcare and support environments.