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Danielle Pankhuri Syal is a seasoned customer service professional with extensive experience in various roles, currently serving as the Lead Customer Service / Account Manager at Amico Group of Companies since January 2015. In this position, Danielle excels in managing customer orders, ensuring timely responses to inquiries, and exhibiting a professional demeanor while enhancing operational efficiencies. Prior experience includes serving as the Customer Support Manager at Call Centre Systems Inc., where responsibilities included team leadership, managing customer service workflows, and improving service procedures. Additionally, Danielle has a background in creative design from tenure as a Customer Service Manager at Design-a-wedding. Educational credentials include a Bachelor's Degree in Family and Community Social Services from the University of Guelph-Humber and a High School Diploma from Thistle Town Collegiate Institute.