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Jackie Cech has over a decade of experience in customer service and team leadership, currently serving as a Supervisor in Individual Client Services at Ameritas since September 2014. In this role, Jackie provides support to team members on complex issues, conducts quality reviews, and manages training initiatives while ensuring high service levels through effective communication. Prior positions at Ameritas include Senior Client Service Representative and Client Service Representative, where Jackie trained associates and handled technical inquiries. Before Ameritas, Jackie worked as a Sales Support Representative at Cargill, where responsibilities included customer account management and report generation, and held several roles at Nebraska Wesleyan University, focusing on student services. Jackie holds a Bachelor of Science in Business Administration from Nebraska Wesleyan University.