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Dayana Silva serves as a Supervisora de operações at Americanas Delivery since January 2022, where responsibilities include developing operational excellence strategies, managing KPI action plans, and supervising delivery indicators to enhance the experience of deliverers. Prior experience includes a role as Supervisora Regional de Logística, focusing on team management and operational strategies, and as an Analista de Logística Junior, analyzing performance indicators and supporting logistics operations. Earlier roles included Auxiliar de LiveOps at Delivery Center, where Dayana monitored operations and data reporting, a Personal Shopper position handling client interactions, and a Vendedora role at Top Sul Uniformes. Dayana started career at Renault as an Auxiliar Mecânica. Dayana holds a degree in Licenciatura em Letras Ingles from IERGS/UNIASSELVI and a certificate in Ensino de Inglês como Segundo Idioma from Yázigi.