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Michael Jacobson is the Director of OpEx/Quality at OneAmerica, overseeing quality-related programs in the ILFS Division and facilitating associates' education in process improvement tools. Michael is a Lean Six Sigma Black Belt Accredit and has implemented significant projects that enhanced operational efficiencies, including a 28% reduction in not-in-good-order work. Previous roles at OneAmerica include Director of Sales Support Operations and Director of Life and Annuity Market Development, focusing on marketing and sales support. Prior experience includes marketing positions at General Electric and AAA Michigan, where responsibilities encompassed product marketing and strategic planning. Michael holds multiple certifications from The American College of Financial Services, including RICP, CLU, ChFC, and CASL, along with a Master's degree in General Administration from Central Michigan University and a Bachelor's in Marketing from Michigan State University.