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Muhammad Shahzad is a seasoned senior business systems analyst with extensive experience in mobile application development and business analysis. Currently, at American Airlines since April 2022, Muhammad has contributed to the enhancement of the mobile application by implementing a rebooking flight feature that enables users to efficiently manage cancellations and delays without contacting customer service. Previous roles include serving as a senior business analyst at Zurich North America from October 2019 to March 2022, where Muhammad developed product backlog items and collaborated with the ServiceNow development team on functionality categorization. At Hillrom, from August 2017 to September 2019, responsibilities included producing business requirement documents and creating use-case diagrams, while earlier experience at Byline Bank, from January 2014 to July 2017, involved participating in planning meetings and prioritizing application features. Muhammad Shahzad holds a Bachelor of Arts in Design from the National College of Arts, earned between February 1995 and January 2000.