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Luis Gonzalez is an accomplished IT professional with extensive experience in service delivery and management across various organizations. Currently serving as the Director of IT Service Delivery at American Specialty Health, Luis focuses on aligning IT strategies with business initiatives and enhancing the associate experience across a diverse application portfolio. Prior to this role, Luis held positions as Associate Director of IT Service Delivery and Manager of Technology Services Management, demonstrating a strong capability in team leadership, process improvement, and adherence to industry best practices. With a Bachelor's degree in Business Administration specializing in Management Information Systems from Universidad del Turabo, Luis has built a solid foundation in technical support and service management throughout a progressive career in the IT industry.