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Nina McBurney has extensive experience in technical support and service desk operations, currently serving as Service Desk Lead at American National Bank of Texas since January 2018. Previous roles include Help Desk Analyst at Supreme Lending and a Contractor with TEKsystems, where Nina managed call volume distribution and provided advanced technical support for various devices. Additionally, experience includes significant contributions at PepsiCo, focusing on Frito-Lay Business Applications and SAP, and leadership roles at BancTec, where Nina oversaw support for numerous computer systems. Nina's career highlights strong skills in training, documentation, and customer service, complemented by a strong foundation in business and commerce education from BT Washington High.