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Nicole Samuels is a seasoned executive at American Express, currently serving as Vice President of Global Premium and Partner Servicing since 2020, overseeing a team of over 200 across 16 countries and 20+ Caribbean islands. Previously, Nicole held multiple vice president roles, including Merchant Servicing Americas, where leadership encompassed key servicing operations across North America. Nicole's career at American Express began as Director of Customer Strategies & Operational Readiness, improving merchant services through significant project management. Prior experience includes a leadership role in the U.S. Navy as a Third Class Petty Officer. Nicole holds an MBA in Managerial Leadership from City University of Seattle and a BS in Business Administration from Oregon State University.