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Nelson Nuñez is an experienced professional in customer success enablement and strategic product management, currently serving as Director at American Express since March 2015. With a strong background in project management and operations, Nelson has successfully led cross-functional teams on high-stakes projects during challenging times, including managing a significant operating expense budget during the COVID-19 pandemic. Previous roles include Sr Project Manager and Project Manager at American Express, where Nelson focused on servicing strategy, partner onboarding, and operational risk mitigation. Prior to American Express, Nelson leveraged analytical skills in roles at Plymouth Rock Energy, Premier Utility Services, and Cynergy Data, complementing a solid educational foundation with an MBA and BBA from Dowling College.