Luisina Tevez Paz is an accomplished professional with extensive experience in operations and service delivery management within the financial and customer service sectors. At American Express, Luisina holds the position of Vice President of Operations and has also served as Director of Commercial Credit for the Latin America and Caribbean region and as Corporate Credit Manager for the same region. Previously, at TeleTech, Luisina advanced through various roles, including Senior Service Delivery Manager, Service Delivery Manager, Service Delivery Team Lead, and Service Delivery Supervisor, demonstrating a strong track record in leadership and operational excellence.