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Darrel Gray has extensive experience in customer service and operations, currently serving as a Customer Service Manager in Airport Customer Care at American Airlines since October 2020. Prior roles at American Airlines include Airport Operations Recruiter, Operational Talent Advisor, and Customer Service Manager in various capacities. Before joining American Airlines, Darrel Gray worked at Norfolk Southern Corporation from May 2011 to October 2020 as an Operations Supervisor for Legal Claims. Darrel Gray holds a Bachelor of Applied Science and a Bachelor of Science in Criminology from Western Carolina University, obtained between 2005 and 2009.