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Carrie Smith is an accomplished professional with a diverse background in member services, health coaching, and program management. Currently serving as the Director of Member Services at the American Academy of Estate Planning Attorneys, Carrie oversees a $4M department, achieving over 40% efficiency improvements and maintaining a member satisfaction rate above 97%. Previously, Carrie was the Healthy Living Hub Programme Manager at the Royal Free London NHS Foundation Trust, where a successful integrated Lifestyle Hub service was developed across North Central London. Carrie's extensive experience also includes leadership roles at Healthyroads, Canyon Raceway, and Rockin L Ranch, with proven abilities in team management, strategic planning, and stakeholder collaboration. Educational credentials include a Bachelor's degree in Psychology from UC San Diego and certifications in professional coaching and wellness coaching.