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Shai Caspi possesses extensive experience in technology and technical support, currently serving as a Technology Specialist at Amdocs since October 2021 and a Technical Support Manager at Rapyd since December 2018. In addition, Shai is a Syber SI Team Leader at Verint and has been a Pattern Developer at ServiceNow since October 2014. Shai's career includes a significant role at Amdocs from 1999 to 2014, where responsibilities involved creating new procedures for delivery teams and providing solutions to complex issues. Shai is skilled in administering environments, enhancing configurations, automating procedures, and managing integrations across various systems, including OMS, CRM, AMSS, and Billing.