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Susan Townsend has extensive work experience in property management. Susan started their career as a Sr. Property Manager at Insignia Management Group/US Shelter in 1986, where they oversaw the operations of a 136-unit property and assisted the district manager with a portfolio of 2834 units. Susan received several awards for their performance during this role. From 1990 to 1996, they served as a District Manager at the same company, managing a portfolio of 2084 properties and exceeding NOI goals.

In 1996, Susan joined National Realty Management as a District Manager, where they continued to excel in managing a LIHTC portfolio. Susan implemented successful marketing strategies and maintained strong relationships with property owners.

Susan'snext role was with Ambling Management Company, where they held various positions. Susan started as a Regional Property Manager, managing a LIHTC portfolio in South Carolina and achieving NOI goals. Susan then became the Director of Assessment and Recovery, responsible for establishing policies and procedures for property management operations. Susan later served as the Vice President of Operations, followed by their current role as the Chief Operations Officer. Susan is responsible for advancing profitable growth strategies, formulating policies, managing daily operations, and overseeing a diverse portfolio.

Throughout their career, Susan has received several awards, including the President's Award and the Donald K. Reed Leadership Award. Susan has a proven track record of driving growth and exceeding performance goals in the property management industry.

Susan Townsend completed an Associate's degree in Business from Greenville Technical College, which they attended from 1981 to 1983. Additionally, they obtained a degree in Property Management with a focus on Real Estate from the same institution in 1986. Susan furthered their education by acquiring several certifications, including the Property Manager's License from the SC Real Estate Commission in 1986, the Accredited Resident Manager (ARM) from the Institute of Real Estate Management in 1992, and the National Affordable Housing Executive from NAHMA - The National Affordable Housing Management Association in 1995. Susan is also a Certified SC Notary Public, certified by the State of South Carolina.