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Vijender S. Bisht is a seasoned professional with extensive experience in workforce management and program management. Currently serving as a Senior Program Manager for Workforce Management at Amazon since May 2022, Vijender leads cross-functional projects focused on new product delivery for the ROC team, driving the creation of detailed business and low-level design documents. Prior experience includes a tenure at HSBC from August 2015 to January 2021, where roles included Lead Assistant Vice President and AVP of Workforce Management, focusing on workforce planning strategies and transformational initiatives for ASP contact centers in the Retail Banking and Wealth Management segment. Additional experience encompasses leadership positions at Firstsource Solutions Limited and Tata Business Support Services, demonstrating expertise in team management, operations, and process automation. Vijender holds a Bachelor's degree in Humanities from Punjab University Chandigarh.