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Shanshan Hu is a Software Engineer at Amazon since October 2024, with previous experience as a Senior Tech Support Engineer at Zippin from November 2021 to October 2024 and a Senior Client Engineer at AtlasRTX from March 2018 to December 2021, where notable achievements include creating chatbot solutions that significantly increased student inquiries and appointment conversion rates. Earlier roles included Associate Client Engineer and Intern at AtlasRTX, and a position as a Global Support Engineer II at Dell EMC, where efficiency in ticket resolutions was enhanced. Shanshan Hu is currently pursuing a Master's degree in Computer and Information Technology at the University of Pennsylvania, having previously earned a Bachelor's degree in Japanese Language and Literature from Zhejiang Forestry College.