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Jonathan Staten is an experienced professional in customer relationship management and technical account management, currently serving as a Customer Relationship Manager at Alvaria, Inc. since February 2022. In this role, Jonathan builds relationships with assigned accounts to expand Yearly Recurring Revenue and leads quarterly and yearly business reviews with leadership teams. Previously, Jonathan held positions at RJ Young, Verint, and Aspect Software, where responsibilities included owning account relationships for major clients, improving operational efficiency, and managing customer expectations. Jonathan's career demonstrates a strong focus on customer success, technical management, and effective communication. Jonathan earned a Bachelor of Arts degree in Management and Human Relations from Trevecca Nazarene University.