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Andries Pretorius is an experienced IT professional with a diverse background in information technology management, currently serving as the Head of Service Desk Services and Command Center at Altron Digital Business since February 2009. In this role, Andries develops and implements strategies to enhance service desk performance while ensuring adherence to ITIL processes. Prior positions at Altron Digital Business include leadership roles such as Head of Information Technology and Customer Relationship Management, and Senior Information Technology Manager, focusing on strategic planning, service quality, and enterprise IT systems implementation. Andries also has experience from previous companies, including NMG Consultants and Actuaries and Promasidor, leading teams and managing IT functions. Andries holds an Executive MBA from Henley Business School and multiple degrees in Information Technology and Management from respected institutions, marking a strong educational foundation to complement extensive professional expertise.