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Nicky Cook is an experienced Customer Services Manager for EMEA at Altec Lansing since February 2010, responsible for establishing the European office in Amsterdam and overseeing daily operations in the Customer Service and Operations department. Prior to this role, Nicky served as Relationship & Communication Manager at Time Warner Publishing B.V. from March 2008 to January 2010, focusing on managing relationships with third-party service providers to meet service level agreements. Nicky also worked at Plantronics from October 2001 to February 2008 as Business Partner Service & Support Manager, leading a multilingual team and ensuring high customer service standards for retail partners. Nicky holds A levels from Filton College Bristol and GCSEs from Ridings High School.