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Rolan Macahia has vast experience in customer service, claims processing, and operations management in the insurance and healthcare industries. With roles as a Customer Service Executive, Medical Claims Analyst, Operations Manager, Cluster Lead, Service Manager, and Team Leader, Rolan has demonstrated expertise in overseeing operations, mentoring teams, managing escalated issues, and ensuring alignment with business needs. Currently serving as a Team Leader in the travel account claims department, Rolan continues to excel in establishing and monitoring team KPIs and providing excellent customer service.