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Ana Hernando Tordable is a seasoned professional with extensive experience in account management and customer service across various industries, including logistics and aviation. Currently serving as the Business Account Manager for Iberia at Alpega Group since September 2019, Ana focuses on developing new customer relationships while ensuring the retention of existing accounts. Prior roles include Customer Care Representative at Win Systems and various leadership positions at Vueling Airlines, where responsibilities encompassed operational management and team leadership. Educational qualifications include an Associate Certification in Tourism from CETT_UB and additional training in managerial skills and community management from Grupo Femxa.