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Mahmoud Ibrahim is an experienced professional in content management and customer service, currently serving as Manager - Content and Mapping at Almosafer since January 2023. Previous roles include Assistant Manager Mapping and Content at Seera Group, and Quality Assurance Supervisor at Almosafer, where Mahmoud also held the position of team leader. Prior experience includes Team Manager and Trainer at Sutherland Global Services, and Billing Back Office Analyst at Xceed. Mahmoud's early career involved freelancing as a tour guide. Mahmoud holds a Bachelor’s Degree in Guidance Science from Helwan University.