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Hany Elsawwa is an experienced professional in customer success and business development. Currently serving at almentor since May 2020, Hany has led strategic Customer Journey Mapping initiatives, developed training materials, and orchestrated onboarding processes to enhance user engagement. Prior to this role, Hany held key positions at the International Trade Office Group, focusing on business development and planning, and at the National Bank of Egypt, ensuring compliance in retail operations. Hany's earlier experience includes roles in client relationship management at Credit Agricole Egypt and financial analysis at The Engineering Group for Contracting. Hany holds a Bachelor of Business Administration in Accounting and Finance from Cardiff Metropolitan University and a Bachelor's degree in Managerial Finance and Accounting from the Arab Academy for Science, Technology and Maritime Transport.