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Neil Smith is an experienced IT Service Delivery Manager at Allwyn UK since November 2018, overseeing various IT service disciplines. Previous roles include Major Incident Manager at Camelot, where Neil increased incident fix SLA performance and attained ITIL Foundation certification, as well as Regulatory Affairs Executive, where regulatory compliance was ensured. Additional experience at Camelot includes managing National Lottery winner services and handling customer correspondence. Prior to Camelot, Neil was a Catering Team Lead at Mitchells & Butlers PLC, supervising a large team to enhance customer service. Neil holds a Master of Arts in Politics & International Relations from the University of Kent and a Bachelor of Arts in Geography with Media Studies from Canterbury Christ Church University.