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Mahamad Rafi's work experience includes various roles in different companies. From 2022 onwards, they have been working as a Senior Support Engineer at Alludo. Prior to that, from 2021 to 2022, they worked at Microsoft as a Senior Support Engineer, providing support for Azure infrastructure and virtual machines. Before that, from 2018 to 2021, they held multiple roles at Corel Corporation, including Technical Lead, Senior Engineer, and Engineer, where they assisted in setting up RAS infrastructure, configuring virtual machines, and managing load balancers. From 2015 to 2018, they worked at CSS Corp as an Application Engineer and Engineer, where they handled issue resolution and customer support.

Mahamad Rafi completed their Bachelor of Technology (BTech) degree in Computer Science from JNTU Anantapur, from 2008 to 2012. In terms of additional certifications, they obtained the following certifications: Parallels RAS Technical Professional (RAS-TP) and Parallels RAS Technical Professional Advanced (RAS-TPA) from Parallels in May 2021. Mahamad also obtained certifications in Implementing Microsoft Azure Infrastructure Solutions from Udemy in August 2020, Installation, Storage, and Compute with Windows Server 2016 from Udemy in June 2019, Parallels RAS Technical Professional (RAS-TP) from Parallels Remote Application Server in June 2019, and VMware Certified Associate - Data Center Virtualization (VCA-DCV) from RJP INFOTEK PVT LTD in February 2019.