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Mike Urszenyi serves as a Contact Center Manager at Allstate Canada since August 2021. Prior experience includes roles as a Contact Center Supervisor at Pethealth Inc., where responsibilities involved managing a cross-functional team to sell and service pet insurance while reuniting lost pets, and as a Contact Center Supervisor at Interface Exhibits Inc. Earlier experience includes working as an Operations and Production Manager at Pro-X Exhibit and serving as an Account Executive from 2011 to 2016. Mike obtained a Bachelor of Applied Science in Justice Studies from the University of Guelph-Humber, complemented by studies at Humber College from 2007 to 2011.