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Andrea V. currently serves as the Customer Journey Manager at Allstate Canada, a position held since August 2023. Prior to this role, Andrea was the Head of Customer Success at LumiQ, achieving notable metrics including maintaining a churn rate below 3% and driving a 110% growth in monthly expansions. Previous experience includes serving as the Director of Customer Success at Maropost, where Andrea led a team of 11 and implemented processes to enhance customer experience. Andrea has also held roles in customer success at Taplytics and Cority, focusing on client retention and satisfaction, and demonstrated a strong ability to manage substantial recurring revenue. Educational credentials include a degree from York University.