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Flavia Paulo is an accomplished HR Senior Manager for EMEA & LATAM at Allot since September 2015, with a robust background in human resources and customer service management. Previously, Flavia served as a Customer Service and Quality Supervisor at Optenet, S.A., where responsibilities included training, quality management, and service level management from June 2008 to July 2024. Earlier experience includes roles at Omnex Group, focusing on business development and quality operations, and various supervisor positions at Uno Money Transfers and Yodeyma Parfums, specializing in direct sales and call center management. Flavia holds a Master’s degree in Organizational and Work Psychology, along with certifications in Coaching and Human Resources from respected institutions.