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Joe Chan is an experienced IT professional currently serving as a Senior Service Desk Administrator at Allied World since February 2018, following positions as a Service Desk Administrator and Associate Service Desk Administrator. Responsibilities include providing IT helpdesk support, managing corporate desktop and laptop imaging, troubleshooting systems and network issues, and ensuring the stability of end-user computing environments. Prior experience includes working as a Part-Time Waiter at Dragon Palace, a Business Development Analyst at Pegasus Web Development Ltd., and a Ramp Worker at Jardine Aviation Services Group. Joe Chan holds a degree in Network Computing from Staffordshire University, complemented by educational experiences at Alsager Sixth Form and Alsager High School.