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Jennifer recently retired (December 2019) as RBC’s Chief Administrative Officer (CAO), reporting to the CEO, Jennifer held responsibility for Brand, Marketing, Citizenship, Communications, Procurement and Real Estate functions globally. Additionally, she provided leadership and oversight of transformational initiatives, with a particular focus on driving cross-enterprise efficiency and effectiveness. Along with other members of Group Executive, Jennifer was responsible for setting the overall strategic direction of RBC. Prior to her CAO role, Jennifer was Group Head, Personal & Commercial Banking leading RBC’s banking businesses in Canada and the Caribbean, including personal and financial services, credit cards and payments, digital solutions, as well as RBC’s sales and branch distribution, operations and advice centres. Jennifer is a strong corporate leader with extensive experience in leading large businesses and teams, driving results, leading change, and developing diverse talent. She currently serves as Chair, Toronto International Film Festival Board and sits on the Sunnybrook Hospital Foundation Board. A recipient of the 2011 Catalyst Canada Honour for championing women in business, Jennifer has been recognized by Women’s Executive Network (WXN) as one of Canada’s Most Powerful Women and was inducted into the WXN Hall of Fame in 2017. In December of 2019, Jennifer was appointed as a member of the Order of Canada. Ms. Tory completed her ICD.D designation through the Institute of Corporate Directors at the Rotman School of Management.