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Harry Ford is a Junior Security Engineer at Allica Bank since January 2022, previously serving as an End User Support Engineer. Responsibilities include supporting end users in a hybrid environment, managing the JML process, resolving tickets within SLA standards, and collaborating with suppliers. Prior experience as an IT Support Analyst at Howden Group Holdings involved coordinating support tickets and inventory management. As an IT Service Desk Analyst at Kuehne+Nagel, Harry provided 1st and 2nd line support, troubleshooting user issues while working from home. Early career as an IT Support Technician at The Hazeley Academy laid a foundation for professional growth. Harry holds a Bachelor of Science (BSc hons) in Computer Systems Networking and Telecommunications from Bournemouth University and a Level 3 Extended Degree from Bedford College in the same field.