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Elise Gomez, MBA, currently serves as the Manager of Customer Experience at the Allegheny County Airport Authority, leading a team of 10 full-time staff and 75 volunteers while managing various customer experience functions and overseeing the CRM system. With previous roles including Customer Relations Administrator at the same authority, Account Executive at Elite Transit Solutions, and Marketing Graduate Assistant at Duquesne University, Elise has developed strong skills in customer relations, market analysis, and event planning. Elise holds an MBA from Duquesne University, complemented by a Bachelor of Arts in Integrated Marketing and Communications from the same institution.