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Mercedes Guiliacci is an experienced professional in customer care and management. Currently serving as Customer Care Director at AllCare Health since October 2019, Mercedes previously held the position of Customer Care Manager. Prior to AllCare Health, Mercedes worked at First Call Resolution, LLC from 2010 to August 2018, advancing from Customer Service Representative to Program Manager. Additionally, Mercedes gained supervisory experience as a Customer Service Supervisor at Custom from 2011 to 2012.