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Michael Dahl has over 30 years of experience in the field of technical support. Michael started their career at Mitel Corporation in 1988 as a Technical Support Engineer and later worked at IntelliCall Inc as a Technical Support Engineer. In 1994, they joined Intervoice as a Sr Engineer, Technical Support and eventually progressed to become a Manager, Technical Support - Premium Accounts and then Sr Manager, Technical Support. At Intervoice, they played a key role in transitioning from Oracle to SAP and developed internal support tools. In 2008, Michael joined Convergys as a Sr Manager Client Support, where they managed Technical Support and Help Desk engineers, provided escalations support, and achieved cost savings of over $1M. Currently, they are working at Alkami Technology where they started as a Sr Support Engineer in 2014 and has been serving as a Team Lead Application Support since January 2017.

From 1980 to 1981, Michael Dahl attended Citrus College. No degree or field of study was provided.