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Dipti Jape is a skilled professional in contact center operations with extensive experience in workforce management, dialler technology, and campaign administration. Currently serving as a Contact Center Technology Specialist at Alinta Energy since August 2023, Dipti previously held key roles at ahm Health Insurance as a Senior Workforce Manager Planning and at Alinta Energy as a WFM & Dialler Analyst, where contributions included redesigning IVR systems and managing dialler strategies. Additionally, positions at Telstra, Service Stream Limited, and Aegis Services Australia Pty Ltd provided valuable insights into campaign development, resource planning, and team leadership. Dipti holds a Bachelor of Commerce in Accounting from Savitribai Phule Pune University and multiple certifications, including a UX Designer certification from RMIT University.