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Rafael F. has a diverse work experience in the field of user experience design and product development. Rafael currently works as a Product Design Director at Alight Solutions, where they lead the design of the Alight Worklife® & Accessibility product. Prior to that, Rafael was the Product Design Lead at the same company. Before joining Alight Solutions, they worked as a User Experience Team Lead at BMO Financial Group and as a Senior User Experience Designer at Walgreens. Rafael has also held positions such as Lead Mobile Product Designer at Hyatt Hotels Corporation, Senior Experience Designer at Manifest., and User Experience Lead at InnerWorkings. Rafael has experience working with various Fortune 1000 companies and clients in the financial services industry as a User Experience Designer at TandemSeven. Earlier in their career, Rafael worked as a User Experience Designer and Information Analyst at the American College of Surgeons and as a GUI Software Engineer and Database Administrator/Developer at Shure Incorporated. Rafael began their professional career as a TestBooker at Travelzoo, where they were responsible for quality control testing and ensuring the accuracy of travel information on their website.

Rafael F. holds a Master's degree in Human-Computer Interaction from DePaul University, where they studied from 2010 to 2013. Prior to that, they earned a Bachelor's degree in Computer Engineering from DeVry University, completing their studies from 2002 to 2005. Rafael F. has also obtained certifications as a Professional Scrum Master™ I and a Professional Scrum Product Owner™ I from Scrum.org, although the specific dates of completion are not provided.