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Lucas Santacruz has over a decade of experience at AlfaPeople, where roles have included Country Manager, Customer Service Director, Key Account Manager, and Senior Consulting Manager. Responsibilities have encompassed managing enterprise and corporate accounts that account for over 30% of company results, overseeing a cross-functional team of over 60 people on Microsoft Dynamics CRM projects, and successfully leading pre-sales efforts that significantly reduced response times and increased sales closure rates. Educational background includes an MBA in Sales and Marketing and a BA in Business Administration from FGV - Fundação Getulio Vargas.