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Shaman Abu Jamous is an experienced Automotive Service Advisor currently working at ALFAHIM for Jeep & Fiat UAE since September 2022, where responsibilities include organizing customer feedback and translating repair issues into standard terminology. Previously, Shaman held a similar role as a Certified Service Advisor at Central Trade and Auto for Toyota Jordan from July 2021 to September 2022, managing customer concerns and writing service orders. Shaman also worked as a Procurement Officer for MAB Facilities Management on the Saraya al Aqaba project and served as a Technical Advisor for Samsung KSA, providing customer support through various channels. Shaman completed a Bachelor's degree in Mechanical Engineering (Autotronics) at Al-Balqa' Applied University between 2015 and 2020.