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Danielle Vermeulen is a dedicated customer experience professional with extensive expertise in customer support and operations management. Currently serving as the Customer Experience Team Lead at ´¡±ô±ð²Ô® since February 2022, Danielle plays a crucial role in enhancing customer interactions and feedback, contributing to product development and overall company direction. Prior experience includes a managerial dispatch role at Charter Communications, where Danielle effectively scheduled service calls and trained new hires, as well as a customer service representative position at Time Warner Cable, focusing on customer retention and sales goals. Danielle's career began at United Radio, where foundational customer service skills were developed. A consistent achievement includes maintaining a 98% or higher CSAT rating across all communication channels.