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Silvana Geraci possesses extensive experience in customer service within the electrical utility industry, having worked as a Customer Service Representative for Alectra since January 2017 and previously for Hydro One Brampton from January 1986 to January 2017. With a strong background in call center operations, Silvana demonstrates exceptional knowledge of billing processes and communicates effectively and professionally with customers both over the phone and in person. Silvana holds a Business Diploma from Humber College, where studies were completed from 1976 to 1978.