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Caitlyn Rutledge has extensive experience in customer service and billing quality assurance, currently serving as a Billing Quality Assurance Coordinator at Alectra since August 2014. In this role, Caitlyn provides analysis and data management related to Smart Metering and Meter Data Management systems, with responsibilities including the review of reports and necessary follow-up actions. Prior to this, Caitlyn held positions as a Customer Service Representative at both Alectra and Guelph Hydro Electric Systems Inc., where skills in customer communication, time management, and training new employees were developed. Additional experience includes roles as a Cash Office Manager at Domenic's No Frills, focusing on managing cash operations, and a Credit/Collection Co-op Clerk as well as a Jr. Accounting Co-op Clerk at Guelph Hydro and Halton Hills Hydro, respectively. Caitlyn holds a degree in Business Administration - Accounting from Conestoga College.